Shipping and Return

Shipping

We ship worldwide. Orders are processed within 1–2 business days. Shipping costs are fixed: they are shown at checkout and don't change with the number or price of items in your cart.

Shipping rates

• United States: US$2.58
• Canada: US$5.99
• European Union (including the Netherlands): US$3.99
• Rest of the world: US$3.99

Estimated delivery times

Most items (excluding shoes and sunglasses)

• United States: 2–5 business days
• Europe, Canada, the United Kingdom and other international destinations: 8–15 business days

Shoes and sunglasses

• United States and the European Union: 8–19 business days
• Canada: 8–29 business days
• Australia, the Netherlands and Denmark: 8–14 business days
• Rest of the world: 8–19 business days

Delivery times are estimates.

Tracking your order

Once your order ships, we'll email you a confirmation along with tracking information when it's available.

Marked as delivered but can't find it?

• Check your mailbox, parcel locker, porch and any safe spots around your building.
• Ask neighbors, building staff or anyone in your household who may have accepted it for you.
• Still missing? Email support@thescifi.net with your order number and we'll help you follow up.

Returns

You have 30 days after receiving your item to request a return.

Eligibility

• The item is unworn or unused and in the same condition you received it.
• It still has its tags and original packaging.
• You have the receipt or proof of purchase.

How to start a return

1. Email support@thescifi.net with your order number, the item you'd like to return and the reason.
2. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package.
3. Please wait for our approval before shipping anything back. Items sent without a return request can't be accepted.

Damaged, defective or wrong item?

Please inspect your order when it arrives. If anything is damaged, defective or not what you ordered, contact us right away at support@thescifi.net so we can evaluate the issue and make it right.

Non-returnable items

Custom or personalized items, perishable goods, personal-care goods, hazardous materials, sale items and gift cards can't be returned.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Refunds

We'll let you know once we've received and inspected your return, and whether your refund is approved. Approved refunds go back to your original payment method. Your bank or card issuer may need some time to post it.

Questions?

Email support@thescifi.net and include your order number so we can help you faster.